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Archive for June, 2009

Financial Institutions – they should institute themselves!

Monday, June 29th, 2009

The other day I spent 2.5 hours on the phone with institutions. I am trying desperately to have one bank -who-shall-remain-nameless-but-are-the-only-bank-in-the-world-living-in-the-dark-ages-St-George stop sending the 5 (yes 5) pieces of mail each month to me. My husband receives another 2 statements. Please note: we also receive these on-line. I patiently wait through 3 different client service people and finally arrive at someone who will listen. I receive the standard response-it is a compliance policy requirement. When I ask why they are the ONLY bank in the world of finance that has this requirement and I DON’T WANT any mail please, I am told it is a compliance requirement. I ask why and am told they don’t know.

At this point I have been on the phone with the bank for 1 hour (being passed around) and cannot comprehend this ‘requirement’ and really just want to understand if my mail can be held/stopped/not sent for a period. I am again passed around and finally told (after being cut off twice) that I will receive a call back from a manager of Customer Service who will respond within 72 hours. That was 96 hours ago.

I am really just trying to impart the fact that you need to start all this process early. It is NEVER too early. It all takes longer than you think!

I am still awaiting the insurance company response to our query on how to either amend our home contents insurance policy to cover other people renting our home or whether we require an ‘add on’. I have received, to date, 7 different responses to the same question. Beware of this as insurance companies are renowned for finding a ‘glitch’ that you have not notified them of which negates your claim. In other words, ensure you have a clear statement from the Insurance company stating you are fully covered for damage to contents by renters in your home (and not just fire, flood etc).

Also just organised our international SIM cards from GoSim. I found it is a really good idea to contact the company you find on-line and ask questions e.g. how much are calls/sms texts from one GoSim card to another, what are the costs to and from the countries you are visiting or likely to call/text as they are often not specific on the site and make a difference to the cost of the SIM card. I found that when I asked questions, I was not aware of a special offer which was buy one, get the second at half price Manager sale. The GoSim support team were great and responded quickly and immediately and suggested the best offer for our circumstance. They have been really good-but whomever you use, ensure you contact them and ask THEM for the right offer for you. They often know a lot that you don’t/won’t/can’t from searching on-line.

Also found an expat forum called Expatforum.com which is good for information and asking questions about the countries you will be living in e.g. issues in the city-opening bank account tips, local info on food, culture, meeting other people, schools. It is a great idea to know what you may be up against or need to know before you move. The more you are set up before you go, the more you will fit in and feel at home!

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Travel Planning: Regroup and Focus

Thursday, June 25th, 2009

We both get nervous, don’t doubt this. It is a big move mentally. And emotionally. Which is why sometimes you have to step back and look at the other person (or people, or mirror….) and remember why you are doing this. And ensure you do it smartly. That is what gives you the confidence back. The goal, the dream and the smart path. As I have said before, the first time is the hardest and each year it gets easier because you know the path, have done it before and it is half trodden for you.

We do have mini meltdowns from time to time, wondering if we are doing the right thing but happily it is at different times, it is not often and we regroup, discuss it and refocus. We are a great support system for each other and have to remember this. This really is the chance of a lifetime to build the dream lifestyle, working from anywhere in the world we chose, working when we like during the day and being together. And we both work hard and are happy to continue to do so to have all this.

Today our goal was to finalise as much as we could on the apartment rental to ensure we would not have to worry about mortage payments and bills while we are away. Every day that I go to the mailbox outside, I hope there is less mail. Each time we receive a piece of mail (I seem to get more than my husband X 5…) we try to call/email/contact the sender to have it forwarded next time by electronic means. This saves money on redirecting mail while you are away. Plus you have the luxury of vetting the mail and deleting it without being reliant on someone else or doing it when you come back!

We also had a handyman come in to clear a list of items we had compiled on our apartment, including installing a lock on a cupboard so that we could leave some items in a large cupboard locked up. The rest will go in our garage lockup. It is good to look around your home with an independent eye and clear up any outstanding or broken items as well as doing the items you have ‘been meaning to get to’.

I also started a list of items to buy for the rental of our home as I don’t want people using our ‘precious’ items or breaking things that have sentimental value. Also, things such as linen and crystal may not be something you wish to leave to chance with rental clients.

Finally, I listed our apartment with our website on the best holiday rental property site I could find that looked reputable and did not cost much. This is research for us for next year. We also paid for Google ad words to see what kind of interest we could drum up for a holiday rental in the event we decide that financially it is better to rent our home for a shorter period but more $. There is the hassle of a bond check, cleaning, queries etc but if we plan in advance (this was more last minute this year!), we can organise for someone to assist.

I have done a spreadsheet on the best international and local holiday rental sites and cost and we sat down and discussed where our money would be best spent.It is tricky to decide where your eggs are best laid but when it comes down to it, it is a bit of luck but mostly time well spent in marketing well. More on this later……:)

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